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Drift
Count a Drift conversation as a conversion, from the OrcLink script on your page.
Built, not yet tested liveBuilt. Not yet tested against a live Drift account.
Live: shipped in OrcLink's production release before this one. Built, not yet tested live: built and tested with sample data, not yet run against a live account of the vendor. Coming soon: listed, not available to connect yet.
How to connect
- Capture > Rules > Live chat: tick Drift. The OrcLink script must be on the pages that show the chat.
What OrcLink reads
- The start of a chat or the pre-chat form: one conversion per conversation. The email and phone only when the chat tool hands them over as such.
What OrcLink writes back
- Nothing, unless you turn on "Send channel, source, medium and campaign to my chat tool": then the chat tool's visitor fields get them after advertising consent (never in HIPAA mode or strict consent mode).
Never stored
- Chat messages: never read.
- Raw email or phone: hashed on our server.
Known limits
- The chat tool's event names are written from its public documentation and not yet checked on a live chat: check with Capture > Test tool.
- Any other chat tool: call orc.trackChat({ email, phone }) from its own callback.